Ecelence has built strong practice to provide premier consulting services in implementing SAP CRM solution. We provide consultancy services to implement different scenarios or SAP CRM – Sales, Service and Marketing. Our team has extensive experience in implementing Customer Interaction Center (CIC), Internet Sales (ISA), Mobile Sales (MSA), People-Centric UI (PCUI) etc. Some of the key focus areas of CRM Practice are:

CRM Global Implementation: Global Implementation of CRM can be a very complex project and can easily become a nightmare, if not done properly. We provide the expertise in integrating your complex global organization and globalization of SAP CRM, including expertise in multiple-language scenario, integration with multiple R/3 back ends and integration with groupware servers and third party applications.

Integration of CRM with BI, SEM, APO and R/3: One of the key strength of SAP CRM solution is its integration with other SAP products e.g. Business Intelligence (BI), Strategic Enterprise Management (SEM), Advanced Planner and Optimizer (APO) and R/3 (also referred as ERP and ECC).

Our team has experience implementing scenarios such as CRM Analytics, Opportunity Forecasting, Market Planning, Trade Promotion Management, Field Sales planning, ATP checks and integration of business processes between R/3 and CRM.