Ecelence provides services for configuration and day-to-day administration of your SAP servers. Ecelence has experience in working on a host of different types of system landscapes with multiple layers. We are involved in exclusive Basis Support activities with a multitude of our clients wherein we have been involved in various activities like:

Full cycle implementation: Based on our analysis of different roles and processes in the organization, we undertake a feasibility study for business process applications architecture/ landscape. The implementation analysis and planning with establish procedures and standard definitions helps in a solid initial configuration of the server. We undertake the complete support for basis jobs during implementation with cutover management at go-live with a post production support for any post go-live issues.

Maintenance, support and performance tuning: Day-to-day continuous support to the business is undertaken with the help of 24x7 support teams, the goal being to reduce issues and improve performance of the system. Backed by help desk management tools, efficient service backup and SLAs, we offer high value to our customers in managing their global support. Our onsite-offshore workforce combination provides a low cost model for this critical activity.